Shipping Policy

Order Processing Time

Order processing time is 0-2 business days.
If the item title says "Pre-Order", pre-order items will ship within 30 days of your payment.
Suppose a product in your order is out of stock or has an extended lead time. MyHiGrow will contact you shortly by email.
You can request a refund for an out-of-stock product in your order or wait for the product to ship.

We will use UPS Ground and FedEx Home Delivery to deliver customer packages.
Note: The delivery time below are estimates based on delivery time for our past orders. The delivery time must be determined according to the carrier UPS Ground and FedEx Home Delivery.

Delivery time is 2-5 business days. Specific delivery time varies by address.

  • Green zone: 1-2 business days
  • Blue zone: 2-3 business days
  • Red zone: 3-5 business days

Use this map to estimate the delivery time for your package; it does not include order processing time.

Delivery Time

MyHiGrow has three warehouses to get your products faster. We always ship from the nearest warehouse.

Please Note:

  • MyHiGrow can only use valid street addresses. We do not ship to PO Box, Military Posts, and Fleet Post addresses. We will contact you for a valid street address if you enter a PO Box as your shipping address.
  • Delivery time is for reference only. Other uncontrollable factors, such as COVID-19, weather, and during holidays, may delay the shipping time.
  • In some remote locations, your order may take additional time to be delivered.
  • Please understand that we only accept orders from the Contiguous United States and do not accept orders from outside the Contiguous United States.

Shipping Fee

MyHiGrow offers free standard shipping on orders over $59. For orders under $59, we will charge standard shipping of $9.90.

Order Tracking

Once the order has shipped, We will send an order confirmation email with a tracking number to the email address provided by the customer. If your order contains multiple packages, you will receive multiple tracking numbers to track each part of your shipment.
If you still not receive your tracking number within three business days of payment or need to confirm your tracking information, please email [email protected].

Change Shipping Address

If you need to change the shipping address after completing the payment, please contact us within one hour after completing the payment. We will get back to you as soon as possible and do our best to correct it.
Please understand that you will be responsible for about an $18 change of address fee charged by the carrier if the package has already shipped. The amount of the fee varies by carrier and package destination.

Replace Other Products

If you need to replace the product after completing payment, please refer to the "Cancel the Order" process. After canceling your order, you need to re-purchase the product.

Cancel the Order

  • Myhigrow allows you to cancel the order before it is shipped. To cancel an order before shipping, please contact customer service by email or message within one hour of payment.
  • If you wish to cancel an order that has already shipped (partial or complete), we will charge shipping and restocking fees (if applicable).
  • Please note that if you have yet to receive a tracking number, it does not mean that the product has not been shipped.

Order Signing

We encourage you to inspect your package thoroughly upon receipt to ensure that the item is not Defective, Damaged, or Mis-shipped.
Before signing the order, please carefully check the product packaging to determine whether the goods are Defective, Damaged, or Mis-shipped. If you find any damage, you must obtain a "Proof of Damage" document from the delivery carrier and take clear photos and short videos of the faulty product. (Please refer to the Return and Refund Policy)
Please send your order number, photo, and short video to [email protected]. We will help you by sending you a new order or a refund. Please save all packaging materials and labels.
Suppose you try to return an item without contacting MyHiGrow customer service. In such a case, you may not receive a refund or a new order, and you will be responsible for all costs associated with the product.
If you do not find any damage when you sign for it, you have received the goods/order in good condition. Once the order is signed, MyHiGrow will not refund the shipping fee, order fee, or other related fees you paid to MyHiGrow.

Your order appears to have been delivered, but you have yet to receive it.

If your tracking number shows that your package was delivered, but you did not receive it, please do the following:

  • Check packages near your delivery address and ask anyone who might sign for them.
  • If you still cannot find the package, please call your shipping company directly to report the lost package. Find out who the delivery person is and when your package was delivered, or ask them to check their offices to see if it is possible to find your package. In this way, you can get the package logistics information the first time. Also, please contact me soon via email at [email protected].
  • Please fill in a secure delivery address: MyHiGrow is not responsible if someone steals your package in the delivery area!

Shipping Disclaimer

Rare and unforeseen events beyond MyHiGrow's control, such as severe weather conditions, catastrophic events, or the failure of MyHiGrow's delivery partners, may cause unexpected delays.
MyHiGrow is not responsible for stolen packages. Please be sure to fill in a safe delivery address! We allow at least 30 business days to investigate if an item is missing. Therefore, after we provide the tracking number, we hope you can track the shipment of the goods so that you can receive the products smoothly.
The tracking information will be updated from time to time, and the final interpretation right belongs to MyHiGrow.
Contact us for more shipping details.