Privacy Policy

Myhigrow respects the privacy of our website users, clients, and client personnel and ensures the accuracy, confidentiality, and security of your personal information.
While you use our website ( ), this Privacy Policy (“Policy”) explains how Myhigrow (“we,” “us,” “,” “MyHiGrow,” or “myhigrow”) collect, uses, process, and disclose (in certain circumstances) your personal information, applications, log data, and services.
When you directly or through other websites visit “” (collectively, the “Sites”), you expressly agree to this Policy described practices.
We are not responsible for the content or privacy practices of any websites not operated by Myhigrow, whether other Site links to Myhigrow or Myhigrow links to other Sites.

Information We Collect

We collect information about you on the Site in some different ways. Compiling data from you aims to understand your needs and provide you with an efficient and meaningful purchasing experience and services.

1.Log data

Like most websites, our servers may automatically recognize standard data provided by your web browser when you visit the Site. May include your computer’s Internet Protocol (IP) address, browser type, version, pages visited, time and date of visit, time spent on each page, and other details. What we collect may depend on your device and software. We recommend that you review the device manufacturer’s or software vendor’s Policy to see what information they provide to us.
We use this information to analyze trends, administer the Site, track user movements, and collect extensive statistical data for internal use. Any recorded IP addresses will not be linked to personally identifiable information.

2.Personal Information

When you browse this website, we collect the personal information you provide to us or obtain through online and offline interactions. Personal information is collected only to help provide or improve the customer’s experience.

(1)We may collect the personal information you provide through the following channels:

  • Register to create an account or order products;
  • Request a quote, particular order, online order, return or exchange, and Other services and information for any of our products;
  • Contact our customer service staff by phone, email, or otherwise;
  • Fill in online forms, such as online registration form, RMA form, etc.;
  • Submit product reviews or provide us with comments or suggestions;
  • Opt-in to receive our newsletters and promotional offers or to participate in sweepstakes, contests, etc.;
  • Visit our website or any of our physical locations.

(2)We may collect information including but not limited to the following:

  • Contact and identifying information such as name, shipping and billing addresses, telephone/mobile numbers, email addresses, credit card numbers, social media profiles, etc.;
  • Information about the service, maintenance, and repair history of the products we provide to you or receive from you;
  • Credit and financial information such as your payment methods and preferences;
  • Information about your visit and use of this website, including traffic sources, access times, page views, and website navigation paths;
  • Information you post on this website, including your username, personal data, and content you post;
  • Any other information you send us by email or telephone, including the content of communications, metadata, and customer service requests and responses.


What are Cookies

Cookies are small data files stored in the form of text files by Internet browsers on the computer’s hard drive. Cookies help the Site remember information about you, your website login, shopping cart, etc.
Most internet browsers automatically accept Cookies. If you do not wish to receive our cookies, you can disable cookies from us ( through your browser settings. Please understand that some parts of the Site will not be accessible or usable.

Use of Cookies

We use “Cookies” to identify and collect information about you and your site use, including your browsing activity and purchases. We may collect your IP address, referring URL, browser, operating system, cookie information, and Internet service providers. These data help us analyze data about web pages, measure advertising effectiveness, and improve the browsing experience on the Site to provide customers with content based on customer-specified preferences.

Use and Disclosure of Information

We use collected personal information, log data, and cookie data to manage, develop and improve the business and operations of our website, including for the following reasons:

  • Internal use: We use our customers’ personal information to process our customers’ orders and establish, maintain and manage our relationships with our customers. We may use customers’ personal information, log files and cookies, etc., to analyze customers’ needs for our products, services, and websites to improve our products and services.
  • Building, maintaining, and managing relationships with customers: We will use personal information to communicate with customers to improve our products and services. We may send you a registration email when you register on this Site. We may periodically send promotional emails about new products, offers, or other information to the email address provided by our customers. We always allow customers to unsubscribe from promotional-type emails. However, customers cannot opt out of order-related emails as we may communicate with customers regarding order information. We may also contact you by email, telephone, fax, or mail and conduct market research. We may improve the website based on information provided by customers.
  • External use: We want to provide quality service. We do not sell, rent, trade, license, or disclose any personal or financial information of our customers. However, we may disclose your personal information in the following circumstances:
    • We sometimes use third parties that we work with to provide services to you to perform certain functions on our behalf. For example, we work with third parties (such as USPS, UPS, DHL, and FedEx) to provide personal information, such as a customer’s name, shipping address, email, and phone number, to ship the product to ensure delivery.
    • We can comply with the applicable legal, audit, or regulatory requirements, cooperate with law enforcement officers in investigations or disclose personal information following the law; to comply with obligations imposed on us by various regulatory commissions or agencies.
    • We may share information about customer activity on our website (such as page views, number of orders, etc.) with third-party managed advertising networks, which do not directly identify any user personally.

Data Security, Integrity, and Retention

We use secure communications technology (SSL) encryption to protect your personal information from loss and unauthorized access, copying, use, modification, or disclosure.
While we strive to protect your personal information using commercially acceptable transmission methods over the Internet or methods of electronic storage, we cannot guarantee its absolute security.
We will only retain your data for as long as is necessary to provide or improve our services in the future unless the law requires extended retention periods.
Please assume that the customer’s personal information is deleted at the customer’s request or is no longer relevant to our operations. In this case, we will delete the customer’s data from the system within a certain period.
If you have any questions about the Site’s data security, please get in touch with us by phone or email!

Children's Privacy Policy

We only provide products and services to adults. We do not knowingly collect, use or disclose any data to anyone under 16. If we learn that we have collected personal data from children under the age of 16, we will delete this data as soon as possible. If you believe that we may have collected personal data from children under the age of 16, please get in touch with us immediately by email at [email protected].

Your Rights and Responsibilities

Customers can exercise the following rights concerning their data:

  • As our users, customers have the right to know what data we collect and how it is collected, used, and disclosed. Customers have the right to verify the accuracy of their data, request corrections and updates, and request deletion of such information.
  • Customers have the right to restrict or object to our processing of their data. We will not process the data other than storing it in this case.
  • Users can contact any request to exercise customer rights by email at [email protected].

Third-Party Websites

We may provide hyperlinks and detailed information to third-party websites on this website for your use and reference. Since the privacy policies of these sites may differ from ours, we are not responsible for the privacy policies on these sites when customers leave our Site using these links.

Amendments to this Privacy Policy

We reserve the right to change this Privacy Policy to reflect changes in legal or regulatory obligations or changes in how we process data. We will notify users within this page or send notifications to users through the contact information reserved by customers. We encourage customers to review this Policy frequently.
If a user continues to use the Site after this Policy has changed, the user accepts our privacy and personal information practices.

Contact Us

If you have any questions about this Privacy Policy or how we collect, use and disclose your personal information, please don’t hesitate to contact us at [email protected].

Last Modified Date: August, 2022